Privacy Policy

Last updated: April 1, 2025

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At Luxe Charms, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website: www.luxecharms.com

By visiting our site, you agree to the practices described here.

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1. Information We Collect

We collect the following personal information when you place an order or interact with our site:

• First and last name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely by Stripe or PayPal — we never store your credit card data)

• Personalization details submitted via our charm builder or custom request forms

• Uploaded files for custom orders (e.g. logos, images, references)

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2. How We Use Your Information

We use your information to:

• Process and ship your order

• Communicate with you about your order status

• Provide customer support

• Send marketing emails and charm updates (you may unsubscribe anytime)

• Improve our site performance and user experience

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3. Cookies & Analytics

We use cookies and tracking tools to understand how visitors interact with our site.

We may use:

• Wix Analytics

• Google Analytics

• Meta Pixel (Facebook/Instagram Ads)

Cookies help us improve our site and personalize your shopping experience. You can manage your cookie preferences through your browser settings.

By continuing to use our site, you consent to our use of cookies.

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4. Email Marketing

With your permission, we may send you occasional emails about:

• New charm drops

• Promotions or discount codes

• Important updates

You can unsubscribe at any time using the link at the bottom of every email.

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5. User Content & Reviews

If you submit a review or tag us on social media, we may feature your content on our website or social pages. By submitting content or tagging us, you grant Luxe Charms permission to use it for promotional purposes.

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6. Data Storage & Security

Your personal information is stored securely using Wix’s hosting platform. We follow best practices to ensure your data is protected and never sold or shared with third-party marketers.

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7. Children’s Privacy

Our website is intended for general audiences. We do not knowingly collect information from children under the age of 13.

 

8. Third-Party Services

We use the following services to support our website and store:

• Wix (website builder & hosting)

• Stripe & PayPal (payment processing)

• Shippo (shipping labels)

• Google Analytics / Meta Pixel (analytics & ads)

These services have their own privacy policies. We recommend reviewing them to understand how your data is handled externally.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated date.

 

10. Contact Us

Have questions? Email us at: luxehangingcharms@gmail.com