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Terms & Conditions

Last updated: April 1, 2025

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Welcome to Luxe Charms! These Terms & Conditions outline the rules and policies that apply when you access or shop from our website, www.luxecharms.com.

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By using our site, placing an order, or interacting with our products and services, you agree to the following terms:


1. Handmade & Custom Products

All Luxe Charms are handmade, made-to-order, and often custom-designed just for you.
By placing an order, you acknowledge that:

  • Slight variations may occur in glitter, placement, or color

  • Custom charm requests are considered final and cannot be modified after production begins

  • You are responsible for reviewing personalization details before checkout

 

2. Order Minimums

Custom charm sets built using our interactive charm builder require a minimum of 15 charms, including the required Crown Charm at the top of your design.

 

3. Pricing & Payment

All prices are listed in USD. Luxe Charms reserves the right to change prices, run promotions, or update product offerings at any time.
Payments are securely processed via Stripe or PayPal through Wix. We do not store any credit card information.

 

4. Shipping

  • We currently ship within the United States only

  • P.O. Boxes are accepted

  • Orders over $75 qualify for free standard shipping (excludes rush orders)

  • Rush Processing ($20.00) includes 24-hour production + expedited shipping

  • Tracking information is provided automatically via email once shipped

 

5. Cancellations

Due to our fast production times and custom nature of our work, orders cannot be canceled once placed.

 

6. Returns & Exchanges

  • Custom charms are final sale

  • Non-custom items may be returned within 7 days of delivery (customer is responsible for return shipping)

  • Damaged or incorrect items will be replaced at no cost — contact us within 3 days with photos

 

7. User Accounts & Saved Designs

If you create an account, you can save designs, track orders, and manage purchases. You are responsible for maintaining your login info and ensuring details are accurate.

 

8. Intellectual Property

All content, images, charm designs, and branding on this site belong to Luxe Charms and may not be copied, shared, or reproduced without written permission.

 

9. Contact

Questions about these Terms?
Reach us anytime at: luxehangingcharms@gmail.com

 

10. Updates

We may update these Terms at any time. Continued use of the site after changes means you agree to the new terms.

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